Store Return Policy
How to return a product purchased at a Puremax Distributor Store:
To return a product to a Distributor Store, bring back an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Puremax reserves the right to require a valid government-issued photo ID for all returns that will be recorded at the time of the return. Information from your ID will be retained in a company-wide database of customer return activity. Puremax accepts the following IDs for returns: U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, and U.S. Laser Visa.
If you are returning an item(s) and you no longer have the receipt(s), contact Puremax Customer Support at +1 714-892-0103 to request the transaction information for your order.
PUREMAX RESERVES THE RIGHT TO LIMIT RETURNS AND EXCHANGES REGARDLESS OF RECEIPT.
Online Return Policy – How to return a product purchased online from PUREMAX:
Product Return to a Distributor Store
To return a product to a Distributor Store simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. It’s recommended that you take the credit card used to purchase the product so the store can credit your card for the price of the product. If you do not have the credit card, or you purchased with PayPal or another digital payment method, simply present your receipt and the product, and the store will reimburse your account.
All returns to a Distributor Store are subject to the Store Return Policy, and not all products are eligible for returns. For instance, all sales of customized items are final, and not eligible for returns.
Product Return by Mail
To return a product PUREMAX shipped to you by mail, fill out the Return Form (found in Section B of your Shipping Invoice) and include it with the product in its original packaging and/or box.
You will be reimbursed for shipping costs only if Puremax made a shipping error or if the product was defective when shipped by Puremax. Please complete the “Return Reasons Code” section of this form and refer to the Customer Care Center number provided to make shipping arrangements.